Sandra+Prieto+Formal+e-mail

From: saneoi0910@gmail.com To:customersevice@citebreaks.com Subject: complaint

Dear Sir/Madam, I am writing to express my strong dissatisfaction with my short holidays, which I booked with your company. First of all, the brochure said that the hotel was in the city c enter; however, we have to take two buses, just to get near the subway [remember subway is American English] station to take the line to the city centre [centre or center?]. What it is more, we were closer to the other town than the capital. Secondly, Citebreaks announced [advertised?] that all rooms would have a wonderful view of the river, but in fact the only view that we had was of the car park and the rubbish container. To sum up [why "to sum up2? Why not "moreover" or "to make matter worse"], in the advertisement affirmed that all meals as well as a show of my choice were included [be careful with verb tenses!], neither which were true.

To conclude, in the brochure had written that it was a real holiday to remember, and indeed [who? you? we?] will never forget them, because they have been the worst holidays that I ever had. For that reason, I insist you should refund half the cost of the holiday in compensation for my dissatisfaction.

I hope that after having made my feelings clear to you this matter can be [promptly? satisfactorily?] resolved.

Yours faithfully,

Sandra Prieto