Charlie

I am writing you to express my strong dissatisfaction about the weekend I spent with my husband at your hotel.

The check-in was supposed to be at 12:00 a.m. but the receptionist informed us that our room had not been prepared. We had to wait 90 minutes in the hall with our luggage. Furthermore, cleaning room service was totally absent. Our bath towels were not changed in 2 days and no one made our beds either.

I consider these type of incidents should not happen in a five-star hotel. If you are charging luxury rates, you must offer the [appropriate service] same kind of treatment.

My husband and I will not stay at your hotel ever again [Nonethless], however, as manager you should be concerned about how your [hotel is running] business is working and try to improve the service you are giving.

Yours faithfully,

Noah Spellman